Peeling an apple, or the revenge of forgotten hands
How an arthritic cook, a young designer disguised as an old lady and a rubber borrowed from the car industry taught companies to look at their users again.
An arthritic hand reveals in an instant what a healthy hand never feels. Universal design was born from that observation.
From Patricia Moore, who lived three years disguised as an elderly woman, to the OXO Good Grips peeler sold for under ten dollars, this is the story of a forgotten gesture: getting close to the user and watching them work.
Designing for the person who struggles most produces a better object for everyone. The margin teaches better than the average.